Support
1 open ticket · Your account manager: Dominik Wanzowitsch
Support Tickets
Machine HL-M-0432 offline — requesting diagnostics report
Pool configuration update — switch primary pool worker name
Q1 2026 tax documentation and mining statement request
Frequently Asked Questions
When are invoices issued?
Invoices are generated on the 1st of each month for the preceding month's hosting services. Payment is due within 14 days.
How do I update my Bitcoin payout address?
Pool configuration changes, including wallet address updates, are handled by our operations team. Open a support ticket and we'll apply the change within 2 business hours.
What happens when a machine goes offline?
Our monitoring system detects downtime within 5 minutes. Our technical team begins diagnostics immediately and you'll receive an alert. Typical resolution time is under 4 hours.
Can I add more machines to my existing contract?
Yes. Capacity expansions can be arranged under your existing Institutional contract at the same preferential rate. Contact your account manager to discuss availability.
How is revenue calculated?
Revenue is determined by your proportional share of the pool's total hashrate, multiplied by the pool's daily BTC payout and the prevailing BTC/USD rate. PPS+ provides consistent daily payouts.
Your Account Manager
Dominik Wanzowitsch
Senior Account Manager
Available Mon–Fri, 09:00–18:00 CET
24/7 Emergency Line
+352 28 77 88 00
For critical machine outages only